Terms of Service
Last updated: May 19, 2026
1. Acceptance of Terms
Welcome to JacketLink (the "Service", "Platform", "we", "us", or "our"), operated by JacketLinkLLC. By accessing, signing up for, or using our secure vehicle dealer document collection platform, you (the "Dealer", "Customer", or "User") agree to be bound by these Terms of Service (these "Terms") and our Privacy Policy.
If you are entering into these Terms on behalf of an auto dealership, dealer group, or corporate entity, you represent and warrant that you have the authority to bind such entity to these Terms. If you do not agree to these Terms, you must not use or access our Platform.
2. Description of Service & Compliance
JacketLinkprovides a multi-tenant software-as-a-service (SaaS) secure communication and document vaults system. The Service allows automobile dealerships to send secure, dedicated single-use links to consumers ("Applicants") to collect driver's licenses, vehicle trade-in photographs, insurance documents, proof of income, and credit application details.
FTC Safeguards Rule Alignment:
The Service is built to prevent the transmission of Non-Public Personal Information (NPI) through insecure channels (such as standard SMS text messaging or unencrypted email). While JacketLink provides the technical measures (encryption, secure vaults, role-based access) to assist in complying with the Gramm-Leach-Bliley Act (GLBA) and the FTC Safeguards Rule, the Dealer remains solely responsible for establishing their internal administrative, physical, and technical information security program in accordance with federal regulations.
3. Registration & Account Security
To access the Service, you must create a dealer account. You agree to provide true, accurate, current, and complete information. You are entirely responsible for:
- Maintaining the confidentiality of your administrative credentials and session tokens.
- Ensuring all dealership staff (sales reps, F&I managers, desk managers) are provisioned with unique, individual accounts. Sharing accounts is strictly prohibited.
- All activities occurring under your account or by your invited users.
Security Breach Notification: You agree to immediately notify JacketLink at hello@jacketlink.com if you suspect or detect any unauthorized access, breach of credentials, or compromised dealer devices.
4. Billing, Subscriptions & Cancellations
Our service is billed on a recurring subscription basis (monthly or annually) according to the selected tier:
- Independent Plan ($99/mo or $79/mo billed annually): Up to 3 seats, 25 GB secure document vault storage.
- Dealership Plan ($249/mo or $199/mo billed annually): Up to 10 seats, 100 GB vault storage, CSV export, basic CRM API, 7-year document retention.
- Dealership Plus Plan ($499/mo or $399/mo billed annually): Up to 25 seats, 500 GB vault storage, webhooks, dedicated onboarding support.
- Enterprise Plan: Custom pricing, volume discounts, SSO integration, SLA agreement, and custom retention rules.
All subscriptions are billed securely via Stripe. Trials run for exactly 14 calendar days from registration. At the end of the trial period, your dashboard access will be restricted unless a valid payment method is entered to activate a recurring subscription. Upgrades or seat expansions are effective immediately and prorated. All charges are non-refundable. Cancel at any time via the Stripe Customer Portal inside the Billing dashboard to stop billing at the end of your current cycle.
5. Customer Data & Privacy
You retain all rights, title, and interest in and to all document uploads, photographs, applications, and customer files collected through your custom links ("Customer Data"). You grant us a limited, secure, fully-encrypted royalty-free license to host, store, and process Customer Data solely for the purpose of providing the Service.
We act as a "Service Provider" or "Data Processor" with respect to the Customer Data you collect. You warrant that you have obtained all necessary consumer consents, GLBA disclosures, and privacy notices required by federal and state regulations (including GLBA §6803 and the CCPA) before directing applicants to upload data to your JacketLink links.
6. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL JacketLink LLC, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, CAR SALES, OR DMS UPTIME, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.
OUR CUMULATIVE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE CLAIM.
7. Governing Law & Jurisdiction
These Terms shall be governed by, and construed in accordance with, the laws of the State of Delaware (or your dealership's home state as determined by corporate enterprise agreements) without regard to conflicts of law provisions. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in the State of Delaware.